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Patient Access Education Specialist

2 months ago

Somers Point, New Jersey, United States Shore Medical Center Full time

JOB TITLE: Patient Access Trainer

COMPANY: Shore Medical Center

The Patient Access Trainer is essential in facilitating the education and development of the Patient Access Department at Shore Medical Center. In this role, you will be tasked with producing clear and effective training resources, managing educational tools, and ensuring that all personnel and support services are proficient in various systems and procedures.

Key Responsibilities:

  • Develop thorough training resources for onboarding new employees
  • Manage and update educational materials for existing staff and support services
  • Establish and maintain competency standards for the department
  • Deliver training on systems including Cerner, AS400, and Passport
  • Collaborate with department Preceptors to coordinate training initiatives
  • Create training schedules tailored to the skill levels of new hires
  • Ensure adherence to departmental policies and protocols
  • Assist in system evaluations and process improvements
  • Support registration and scheduling functions as necessary
  • Carry out any additional responsibilities as directed by management
Qualifications:
  • High School Diploma/GED or equivalent professional experience
  • 2-4 years of experience in Admissions, Patient Scheduling, and related Access functions
  • Proficient in PC technology and standard software applications
  • Excellent customer service and communication abilities
  • Familiarity with CPT, ICD-10, and medical terminology
Additional Information:
  • All responsibilities must be performed effectively
  • This description offers a general overview of the position
  • Shore Medical Center is an Equal Opportunity Employer