Patient Access Training Specialist
1 month ago
Job Summary
The Patient Access Trainer is a key member of the Shore Medical Center team, responsible for delivering high-quality training and education to staff and support services in the Patient Access Department. This role requires a strong understanding of medical terminology, computer systems, and excellent communication skills.
Key Responsibilities
- Create comprehensive training materials for new staff, including manuals, guides, and online resources.
- Maintain and update educational materials for current staff and support services, ensuring they are aligned with departmental policies and procedures.
- Develop and implement competencies for the Patient Access Department, ensuring staff and support services meet the required standards.
- Provide training and education on various systems, including Cerner, AS400, Passport, and other programs used in the department.
- Coordinate training and education programs with department preceptors, ensuring a smooth onboarding process for new staff.
- Create training schedules and materials for new hires, taking into account their skill sets and departmental needs.
- Coordinate the preceptor program, ensuring a consistent and high-quality experience for new staff.
- Maintain departmental policies and procedures related to registration and scheduling, ensuring compliance with regulatory requirements.
- Provide support to the Application Specialist and Information Technology Department during system testing and redesign.
- Perform registration and scheduling duties when volume dictates, demonstrating flexibility and adaptability.
Requirements
- High school graduate or equivalent work experience.
- 2-4 years' experience in admissions, outpatient registration, patient scheduling, and other Patient Access functions.
- Competent skill level in PC technology, including MS Word, Excel, Lotus Notes, and industry-standard software.
- Excellent customer service and guest relations skills, with strong verbal and written communication skills.
- Knowledge of CPT, ICD-10, and medical terminology is preferred.
Additional Information
This job description is a general outline of the key responsibilities and requirements of the Patient Access Trainer role. Shore Medical Center is an equal opportunity employer, committed to providing a diverse and inclusive work environment. All applicants will receive consideration for employment without regard to sex, affectional or sexual orientation, gender, gender identity, orientation, or expression; marital status, domestic partnership status, civil union status, pregnancy, race, creed, ancestry, color, ethnicity, national origin, age, disability, religion, genetic information, or veteran status or any other basis prohibited by law.
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