Post Install Operations Manager
9 hours ago
Job Title: Post Install Operations Manager
Job Summary:
V3 Electric is seeking a highly skilled Post Install Operations Manager to lead our post-install operations and ensure the successful completion of our solar projects. As the Post Install Operations Manager, you will be responsible for driving and overseeing all key performance indicators (KPI's) related to the post-installation process.
Key Responsibilities:
- Drive Post-Install KPI's:
- Ensure projects are completed from installation to PTO (Permission to Operate) within 45 days.
- Manage the transition from PTO to Final Completion within 7 days.
- Reduce inspection backlog and overall post-install backlog.
- Improve service/inspection scheduled vs. completed percentage.
- Team Leadership:
- Hire and develop top talent to improve the capabilities and performance of the post-install team.
- Conduct field visits to train and verify the comprehension of field technicians.
- Operational Excellence:
- Implement and enforce Service Level Agreements (SLA's) and Standard Operating Procedures (SOP's) as established by V3.
- Ensure quality workmanship is delivered on all post-install appointments.
- Quality Control:
- Oversee inspections and ensure that all completed projects meet company quality standards.
- Provide consistent feedback and support to team members to maintain high levels of customer satisfaction.
Qualifications:
- Proven experience in solar energy or related industries (post-install experience preferred).
- Strong leadership and team management skills.
- Excellent organizational and communication abilities.
- Ability to work in the field as needed to support, train, and audit team members.
- Familiarity with SLA's and SOP's within operational settings.
- Proficiency in tracking KPIs and using data to drive decision-making.
Benefits:
- Comprehensive health, dental, and vision insurance
- 401(k)
- PTO + Holidays
- Ongoing training and professional development opportunities
- Opportunities for career advancement within a growing company
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