Senior Insurance Service Representative

2 weeks ago

Hampton, Virginia, United States Marshall & Sterling Inc Full time

Role Overview: As a pivotal member of our team, you will deliver exceptional service to our clients, aligning with the strategic growth objectives of Marshall & Sterling Inc. Collaborating closely with the Account Manager, you will play a crucial role in business development, policy enhancement, and client retention.

Key Responsibilities:

  • Deliver outstanding service by promptly addressing client inquiries and tailoring solutions to meet their specific needs.
  • Make informed policy placement decisions in collaboration with the Account Manager, ensuring alignment with client requirements and agency standards.
  • Assess policy coverages, identifying opportunities for enhancement and ensuring clients are informed of necessary upgrades.
  • Evaluate individual risk scenarios to confirm compliance with agency and insurance company standards.
  • Facilitate the acquisition of applications from Sales Executives and clients, providing comprehensive price quotations and coverage comparisons.
  • Oversee all account transactions, ensuring accuracy and compliance with established workflow procedures.
  • Review cancellation requests, determining appropriate actions and collaborating with team members to retain business where possible.
  • Maintain timely follow-ups on client and company suspense items.
  • Utilize every service interaction as an opportunity for account expansion and referrals.
  • Conduct thorough reviews of client accounts prior to renewal, collaborating with the Account Manager to recommend necessary coverage adjustments.
  • Stay informed on industry developments and maintain a repository of relevant information from insurance providers.
  • Engage with clients regularly to express appreciation for their business and reinforce relationships.
  • Process transactions meticulously, ensuring attention to detail and timely execution.
  • Provide mentorship and guidance to colleagues, fostering a collaborative team environment.
  • Assist in claims processing, ensuring follow-up and resolution as needed.
  • Document all client and carrier communications related to coverage and exposure accurately.
  • Participate in professional development and continuing education initiatives to uphold agency standards.
  • Foster positive working relationships with colleagues and communicate any service-related issues to management.
  • Adhere to agency policies and procedures, ensuring compliance and minimizing risk.
  • Maintain confidentiality regarding all client and agency information.
  • Perform additional duties and projects as assigned.

Qualifications:

  • Preferred: College degree; required: high school diploma or equivalent.
  • Extensive experience in insurance coverage, including fundamental rating and underwriting skills.
  • Minimum of ten years of relevant experience.
  • Proficient in Microsoft Office applications; experience with Vertafore is advantageous.
  • Demonstrated leadership capabilities and possession of professional insurance designations.
  • Proven track record of exceeding client expectations.
  • Valid state insurance licenses and commitment to ongoing education.
  • Ability to work effectively with diverse individuals in a professional manner.
  • Strong communication skills, both verbal and written.

Marshall & Sterling Inc. is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Compensation: The salary for this position is competitive and commensurate with experience.

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