Cloud Security Deployment Specialist
4 days ago
Palo Alto Networks is seeking an experienced cybersecurity professional to join our SASE Customer Success team. As a Customer Success Engineer, you will provide expert technical guidance and support to customers deploying our Secure Access Service Edge solutions.
Job Overview
In this role, you will work closely with customers to ensure successful deployment, adoption, and optimization of our SASE solutions. You will be responsible for providing advanced product-level expertise, leading complex deployments, and resolving intricate technical challenges.
Your impact will be felt across the organization as you drive product adoption, lead efforts to improve deployment and best practices, and serve as a strategic advisor to key stakeholders.
Responsibilities and Requirements
- Expertise in SASE products and solutions
* Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges* Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations* Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions - Drive Product Adoption
* Lead efforts to drive product adoption, conducting in-depth training sessions and workshops tailored to customer needs* Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement* Ensure customers achieve operational excellence by fully adopting and optimizing new features - Customer Engagement
* Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives* Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies* Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution
The ideal candidate will have 5+ years of industry experience with deep expertise in network security, cloud infrastructure, and related technologies. They will also possess strong communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.
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