Customer Service Director

4 weeks ago


Carlisle, Arkansas, United States Schneider Full time

Job Overview:

Schneider is seeking a Customer Operations Manager to develop and grow the relationship with one of Schneider's customers. The Customer Operations Manager will be located on-site at a customer location and will lead a team that is accountable for the execution of the customer's business strategy.

Responsibilities:

  • Be accountable for the overall customer experience, which includes service, engagement, responsiveness, ease of doing business and value add
  • Develop and execute a strategic plan for both Schneider and the customer
  • Seek opportunities to expand the customer account
  • Develop an understanding of the customer's supply chain in order to identify and capitalize on improvement opportunities that would provide value to the customer

Requirements:

  • Bachelor degree or minimum of four years of relevant work experience
  • Have strong written and oral communication skills
  • Have a desire for innovation
  • Able to set a clear direction for associates
  • Can leverage the ideas of a variety of perspectives

Benefits:

  • Medical, dental and vision insurance
  • 401(k) savings plan with company match
  • Results-based incentive pay program where you can earn above and beyond your base pay
  • Paid time off and paid holidays
  • Tuition reimbursement

About Schneider:

Schneider is a leading provider of transportation and logistics services. We are committed to delivering exceptional customer service and building long-term relationships with our customers.



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