Senior Operations Manager

2 days ago

Trenton, Ohio, United States Carvana Full time
About Carvana

We're a company that's changing the way people buy cars. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own family. To make sure our cars are in top condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching our website. Using our rigorous 150-point inspection process, we verify that every vehicle meets our high standards. Our goal is to provide a no-hassle, better car buying experience for our customers. We're looking for talented individuals who can help us deliver on that promise.

Position Overview

The Mid-Level Manager role oversees multiple reconditioning lines and is responsible for ensuring necessary production metrics are consistently met. Key responsibilities include:

  • Overseeing multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift.
  • Fully managing facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite.
  • Quickly identifying bottlenecks that affect site throughput and efficiency, conducting root cause analysis, developing action plans, and executing with the site leadership team and associates.
  • Conducting weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures.
  • Guiding daily site manager huddles to establish the day's tone and priorities.
  • Aiding in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
  • Fostering growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback.
  • Embodying Carvana values through effective leadership, teamwork, and communication on the shop floor.
  • Upholding Carvana operating standards and processes.
  • Ensuring compliance with all health, safety, and loss prevention guidelines.
Requirements

To be successful in this role, you'll need:

  • Ability to maintain high volume and high-quality content in a fast-paced environment.
  • Experience leading a team of over 50 associates and a track record of developing employees.
  • Proven ability to solve urgent operational challenges through root cause analysis.
  • Excellent communication skills.
  • 8+ years of management experience either in an automotive or lean manufacturing environment.
  • Valid driver's license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).
  • Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast).
  • Must be able to read, write, speak, and understand English.
  • Must be at least 18 years of age.
  • Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
  • Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
  • Ability to work variable schedule(s) as necessary.
  • Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.

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