Brand Awareness Advocate
2 weeks ago
At Diamond Advanedge Inc, we prioritize the customer experience within the retail sector. Our Retail Event Assistants play a crucial role in enhancing local market presence by promoting products and services from our diverse clientele, ultimately boosting brand visibility and community involvement.
As a Retail Event Assistant, you will contribute to crafting memorable customer interactions. Your role involves swiftly addressing inquiries, providing compassionate product consultations, and resolving issues with a positive demeanor. Your commitment to hospitality will transform ordinary encounters into exceptional experiences.
The core objective of the Retail Event Assistant is to achieve and surpass company sales targets while fostering enduring relationships with our clients' customers. You will learn the significance of personal engagement through hospitality, ensuring that customers receive a tailored yet professional service.
Key Responsibilities:
- Comprehend clients' offerings to effectively communicate services and advantages to consumers, addressing any inquiries to ensure they receive what they truly need.
- Maintain accurate records of customer interactions, processed orders, and service schedules.
- Exhibit initiative and a proactive attitude, tackling challenges head-on, regardless of the complexity or stress involved.
- Uphold a positive and professional demeanor, demonstrating reliability and hospitality towards both consumers and colleagues.
- Participate in training and development to lead a team of Junior Retail Event Assistants.
Qualifications:
- High school diploma or equivalent.
- A minimum of one year in customer service, communications, sales, or hospitality roles, such as retail or restaurant environments.
- Ability to identify, apply, and articulate your product or service knowledge effectively.
- Commitment to ongoing learning and training to excel in hospitality and enhance customer experiences.
- Strong problem-solving capabilities.
- Outgoing personality with a genuine passion for assisting others.
- Desire to improve in-person hospitality skills to cultivate better relationships.
- Exceptional communication skills.
This entry-level position offers comprehensive training to ensure you become proficient in delivering top-tier customer service. If you are enthusiastic about helping others, you will thrive in our collaborative culture, which promotes personal growth in communication, hospitality, routine, and confidence while advancing your career.
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