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Customer Support Technician

2 months ago

Sioux Falls, South Dakota, United States North American Truck & Trailer, Inc. Full time
Job Overview

North American Truck & Trailer, Inc. is seeking a dedicated Service Technician Assistant to join our vibrant team.

We take pride in our energetic work environment and are committed to providing a fulfilling career path within the truck industry. Our team is continuously on the lookout for exceptional individuals to enhance our workforce.

Position Summary

As a Service Technician Assistant, your main role will be to support skilled service technicians in their daily operations. You will play a crucial part in equipment upkeep, troubleshooting, and repair tasks while acquiring valuable hands-on experience in the industry.

Key Responsibilities
  1. Assisting with Repairs:
    • Work alongside service technicians to diagnose and fix equipment, systems, or vehicles.
    • Provide necessary tools, parts, and equipment to technicians.
    • Follow safety guidelines to maintain a secure working environment.
  2. Maintenance Duties:
    • Perform routine maintenance tasks, including oil changes, filter replacements, and inspections.
    • Keep tools, equipment, and workspaces clean and organized for optimal efficiency.
  3. Documentation:
    • Maintain accurate records of service and repair activities, including observations during inspections.
    • Document issues, findings, and actions taken throughout repair processes.
  4. Parts and Inventory Management:
    • Assist in ordering and receiving parts and supplies, ensuring they are available for service tasks.
    • Manage inventory control and organize parts storage areas.
  5. Customer Engagement:
    • Professionally interact with customers and provide assistance as needed.
    • Clearly communicate repair or maintenance procedures and address basic customer inquiries.
  6. Learning and Development:
    • Engage in on-the-job training and skill enhancement under the supervision of experienced technicians.
    • Participate in training sessions and workshops to broaden technical knowledge and skills.
  7. Tools and Equipment Maintenance:
    • Organize and maintain tools and equipment, ensuring they are in good working order.
    • Learn to operate specialized tools and diagnostic equipment.
  8. Safety Compliance:
    • Adhere strictly to safety protocols, including the use of personal protective equipment (PPE).
    • Promptly report safety hazards or incidents to the supervisor.
Qualifications
  • High school diploma or equivalent (additional technical education or certifications may be advantageous).
  • Strong mechanical aptitude and a genuine interest in the field.
  • Physical capability to lift heavy objects and work in demanding conditions.
  • Basic understanding of hand tools and mechanical principles.
  • Excellent communication and teamwork abilities.
  • Attention to detail and a strong commitment to safety.
  • Willingness to learn and adapt to new technologies and equipment.
Benefits

North American Truck & Trailer, Inc. offers a competitive compensation package that includes:

  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Vacation, Sick, and Holidays
  • OEM Training Incentive for Parts & Service personnel
  • Discount on Parts/Labor and Vehicle Purchases
  • Employee Referral Bonus
  • Professional work environment

Join us and become a valued member of our team, where your contributions are recognized and celebrated. At North American Truck & Trailer, Inc., you're not just an employee; you're part of a family dedicated to achieving excellence together.