Spa Guide Customer Service Representative

4 weeks ago


Houston, Texas, United States Hand and Stone, Oak Forest Full time
Job Description

Hand and Stone, Oak Forest is seeking a highly motivated and customer-focused Spa Guide to provide exceptional service to our clients.

Key Responsibilities
  • Deliver Outstanding Service: Greet clients warmly, build lasting relationships, and ensure a positive experience.
  • Master Multitasking: Answer phone calls, book appointments, and communicate effectively via text and calls.
  • Sell with Style: Promote products, services, and memberships in a professional and engaging manner.
  • Guide Guests to Beauty: Encourage regular appointments and service enhancements to meet clients' needs.
  • Maintain a Beautiful Space: Keep the spa organized, clean, and welcoming for clients.
  • Bring the Energy: Approach each day with a positive, energetic attitude and a commitment to excellence.
  • Support the Spa Leadership Team: Assist with tasks such as calling clients, organizing, and holiday decorating.
Requirements
  • Reliability and Punctuality: Show up on time, every time, and demonstrate a strong work ethic.
  • Organized and Available: Be available to work weekends and evenings, and maintain a high level of organization.
  • High School Diploma: Or equivalent education, and a polished, professional appearance.
  • Kind and Patient: Possess a positive attitude and a willingness to help others.
  • Independent Worker: Be able to work with minimal supervision and take initiative when needed.
What We Offer
  • Competitive Pay: A base rate of $12/hour, plus commissions, with the potential to earn up to $30/hour when selling memberships.
  • Exciting Contests: Showcase your sales skills and win bonuses, prizes, and free spa services.
  • Career Growth: Advance into leadership roles based on your performance and demonstrate your potential for growth.
  • Ongoing Training: Receive the tools and support needed to succeed in your role.
  • Positive Work Environment: Enjoy a professional atmosphere with daily doses of fun and a sense of camaraderie.
  • Employee Discounts: Receive great deals on home, skin care, and spa services.
  • Part-Time with Full-Time Potential: Shine in your role, and full-time opportunities may be available.
  • Health Benefits: Free telemedicine, accident & life insurance, with discounted health, dental, vision plans (20+ hours per week to qualify).
  • Stylish Perks: Enjoy provided Lucky Brand field jackets and company tees.


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