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Customer Service Representative

2 months ago

Sulphur Springs, Texas, United States BD Holt Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BD Holt Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries, resolve issues, and provide timely updates on service status.
  • Service Coordination: Coordinate daily work in progress to meet department goals, prioritize tasks, and schedule resources effectively.
  • Administrative Support: Provide administrative support, including answering phone calls, responding to emails, and handling customer inquiries.
  • Documentation and Reporting: Maintain accurate and timely documentation of customer interactions, service status, and department performance.
  • Team Collaboration: Collaborate with internal teams, including sales, service, and parts, to ensure seamless communication and delivery of exceptional customer service.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Experience: Three plus years of direct customer service experience or five-plus years of industry experience desired.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office products.
Work Environment

This role is generally performed in a professional office environment and may require occasional travel to the shop or yard environment.