Customer Service Representative
3 weeks ago
Parker Aerospace, a leading provider of flight control, hydraulic, fuel, and inerting systems, is seeking a skilled Customer Account Representative to join their team. As a key member of the Parker Aerospace team, you will be responsible for delivering exceptional customer service and ensuring seamless order management.
Key Responsibilities- Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system.
- Raise quotes and customer documentation, prioritizing workload to ensure timely delivery.
- Respond to customer inquiries and manage orders, serving as the primary point of contact for buyers and supply chain personnel.
- Coordinate site visits and set up customer meetings as required.
- Refer pricing queries to senior representatives and commercial functions for accurate pricing.
- Track and reconcile internal and external customer scorecards, verifying metrics for Meggitt's performance.
- Produce costing sheets in collaboration with procurement, demand planning, and manufacturing teams.
- Use SAP product recognition to identify runner/repeater parts and check lead times.
- Prepare quotations for out-of-production products, including pricing, production lead time, and Meggitt terms and conditions.
- Deliver quotations to customers and coordinate with functional leaders to answer questions until the order is received or the opportunity is closed.
- Monitor and manage customer portals to ensure prices, quantities, lead times, and contract terms are acceptable.
- Bachelor's Degree in a relevant field.
- 2+ years of experience in customer service, with proficiency in Microsoft Office Suite and SAP.
- Awareness of regulations pertaining to products and customers.
- Strong verbal and written communication skills.
- Excellent customer service orientation.
- Well-organized, detail-oriented, and able to multitask.
- Ability to prioritize duties and meet deadlines.
- Strong computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
- Knowledge of SAP.
Parker Aerospace is an Equal Opportunity and Affirmative Action Employer, committed to ensuring equal employment opportunities for all job applicants and employees. This position is subject to meeting export compliance eligibility requirements. Parker is a Fortune 250 global leader in motion and control technologies, enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
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