Collector I

About Peoples Bank:

Peoples Bank is a leading community bank with a strong commitment to customer service and community development. We are proud to offer a dynamic and supportive work environment that fosters growth and success.

Job Summary:

This role is responsible for performing various functions related to the collection and loan servicing process. The successful candidate will be responsible for making outbound phone calls to delinquent accounts, fielding incoming calls, and conducting collection activities to reduce loss to the organization.

Key Responsibilities:

• Make outbound phone calls to delinquent accounts to establish payment arrangements with customers.
• Field incoming calls regarding past due loans and provide excellent customer service.
• Conduct collection activities for various areas within the organization, including consumer loans, direct or indirect portfolios, and loss recovery.
• Identify and evaluate reasons for delinquency to reduce loss to the organization.
• Establish excellent rapport with customers and deliver superior customer service.
• Utilize skip tracing to establish early direct contact with borrowers.
• Organize and document returned mail received by the department.
• Assist and interact professionally with internal associates in various departments.
• Comply with applicable internal policies and procedures as well as all regulatory requirements.
• Utilize Peoples Bank collection software to keep detailed notes of customer interactions.

Requirements:

• Associate's degree or equivalent combination of education and experience.
• One to two years of banking and/or customer service experience.
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
• Excellent communication, listening, problem-solving, and negotiation skills.
• Capability to perform independently and manage time efficiently.
• Positive and professional attitude.
• Outstanding customer service skills and best practices.
• Proven team player.

Why Join Peoples Bank?

We offer a competitive benefits package, including a 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and more. Our associates are accountable for living the culture and values of the organization, ensuring a positive and collaborative work environment.