Collector I

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. 

Peoples Bank is one of the largest banks in the United States with full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in , donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

American Banker Best Banks to Work For in , , and Top Workplaces USA national award in , , and Newsweek's America's Best Banks , and

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: (k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: /about-us/find-a-career/ 

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose :

This position will be responsible for performing various functions related to the collection and loan servicing process. This position maintains the bank’s interest for delinquency and losses through effective early stage collection and loss mitigation strategies. 

Job Duties :

Responsible for making outbound phone calls on delinquent accounts to establish payment arrangements with customers. Responsible for fielding incoming calls regarding past due loans. Conduct collection activities for various areas within the organization as assigned; such as consumer loans, direct or indirect portfolios, loss recovery, etc. Identify, evaluate, and resolve reasons for delinquency to reduce loss to the organization. Establish excellent rapport with customers. Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help. Utilize skip tracing to establish early direct contact with borrowers. Organize and document returned mail that is received by the department. Assist and interact professionally with internal associates in a variety of departments. Comply with applicable internal policies and procedures as well as all regulatory requirements. Utilize Peoples Bank collection software to keep detailed notes of customer interactions. Will perform special project as assigned.

  Education, Job Skills and Qualifications :

Associates degree; one to two years banking and/or customer service experience; or equivalent combination of education and experience. Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel). Excellent communication, listening, problem solving, and negotiation skills. Capability to perform independently and manage time efficiently. Positive and professional attitude. Outstanding customer service skills and best practices. Proven team player.

Basic Qualifications :

Associate’s degree; one to two years banking and/or customer service experience or equivalent combination of education and experience. Excellent communication, listening, problem solving, and negotiation skills. Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).

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