Case Manager

6 days ago

Louisville, Kentucky, United States The GEO Group, Inc. Full time
Job Title: Case Manager - Immigration

Join The GEO Group, Inc. as a Case Manager - Immigration and contribute to the success of our organization. As a Case Manager - Immigration, you will be responsible for providing case management services to Intensive Supervision Appearance Program (ISAP) participants.

Responsibilities:
  • Develop, implement, and coordinate case management and individual service plans for ISAP participants in accordance with state and federal regulations and program requirements.
  • Meet with participants face-to-face regularly as required by contractual obligations.
  • Develop and maintain accurate and complete case records for all ISAP participants from entry to release from ISAP.
  • Conduct intake interviews and orientation sessions with each ISAP participant within contractual timeframes and requirements.
  • Install electronic monitoring equipment on ISAP participants as necessary and monitor compliance with electronic monitoring program.
  • Assist ISAP participants with acquiring travel documents from the countries of citizenship.
  • Evaluate English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
  • Coordinate and facilitate translation services for ISAP participants, including emergency translation services.
  • Connect participants with community resources, including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and other social adjustment or facilitative resources.
  • Supervise ISAP participants while in Company offices.
  • Establish schedules for ISAP participants that include counseling sessions, immigration Court appearances, and access to legal services.
  • Coordinate with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
  • Review individual service plans, conduct risk/needs assessments, and write progress reports on a regular basis in compliance with contractual obligations.
  • Report on program violations in a timely manner using established reporting parameters.
  • Conduct home visits to verify participants' places of residence in compliance with contractual obligations.
  • Perform emergency counseling for ISAP participants as needed.
  • Identify and maintain relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
Requirements:
  • Bachelor's Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice, or related field preferred.
  • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections, or working with multi-cultural clients preferred.
  • Bilingual English/Spanish required.
  • Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
  • Ability to pass a federal background check and obtain a suitability determination.
  • United States citizenship required.
  • Must live in the U.S.
Working Conditions:

Typical office environment. Some local travel is required. Use of standard office equipment such as copier, computer, keyboard, telephone, and fax machine. Bending, stooping, and use of hands and fingers to place electronic monitoring equipment on participants. Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.

Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

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