Phone-Based Patient Advocate
1 week ago
Job Description
This role involves ensuring timely completion and documentation of day-to-day work activities, accurately entering facility enrollments for approval, denial or rejection, and verifying and processing electronic or manual replenishment requests.
Responsibilities
- Ensure timely completion and documentation of day-to-day work activities.
- Accurately enter facility enrollments for approval, denial or rejection.
- Verify and process electronic or manual replenishment requests.
- Troubleshoot internal processes, caller and customer issues.
- Communicate with facilities to review exception reports and resolve program issues.
- Act as liaison between program and distribution center.
- Maintain spreadsheets for monthly reports.
- Meet department customer service and call standards.
- Troubleshoot order issues.
- Print, mail or fax program correspondence.
- Validate facility licensing.
- Process facility inbound correspondence.
- Perform clerical duties: filing, faxing, shredding, etc.
- Participate in department meetings.
- Perform ad-hoc projects for management.
- Create and draft program letters as needed.
- Train and review on program/product modules.
About You
We are looking for a candidate with a minimum of 1 year call center experience, strong communication skills, and the ability to handle multiple tasks and troubleshoot issues. Experience in Medicare knowledge is a plus. We offer a competitive salary range of $45,000-$60,000 per year, depending on qualifications and experience.
Benefits
- A competitive salary range of $45,000-$60,000 per year.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including medical, dental, and vision insurance.
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