Phone-Based Patient Advocate

1 week ago


Newark, New Jersey, United States PSG Global Solutions Careers Full time

Job Description

This role involves ensuring timely completion and documentation of day-to-day work activities, accurately entering facility enrollments for approval, denial or rejection, and verifying and processing electronic or manual replenishment requests.

Responsibilities

  • Ensure timely completion and documentation of day-to-day work activities.
  • Accurately enter facility enrollments for approval, denial or rejection.
  • Verify and process electronic or manual replenishment requests.
  • Troubleshoot internal processes, caller and customer issues.
  • Communicate with facilities to review exception reports and resolve program issues.
  • Act as liaison between program and distribution center.
  • Maintain spreadsheets for monthly reports.
  • Meet department customer service and call standards.
  • Troubleshoot order issues.
  • Print, mail or fax program correspondence.
  • Validate facility licensing.
  • Process facility inbound correspondence.
  • Perform clerical duties: filing, faxing, shredding, etc.
  • Participate in department meetings.
  • Perform ad-hoc projects for management.
  • Create and draft program letters as needed.
  • Train and review on program/product modules.

About You

We are looking for a candidate with a minimum of 1 year call center experience, strong communication skills, and the ability to handle multiple tasks and troubleshoot issues. Experience in Medicare knowledge is a plus. We offer a competitive salary range of $45,000-$60,000 per year, depending on qualifications and experience.

Benefits

  • A competitive salary range of $45,000-$60,000 per year.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.


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