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Evening Operations Manager

2 months ago

Rockland, Maine, United States Hannaford Supermarkets Full time
Job Summary

We are seeking an experienced Evening Operations Manager to lead our retail operations during the evening hours. As a key member of our management team, you will be responsible for ensuring the highest level of service is provided to our customers, while also maintaining a safe and secure store environment.

Key Responsibilities
  • Manage retail operations during the evening hours, making decisions that impact store associates, merchandise quality, and customer service.
  • Build and maintain strong relationships with associates and customers, promoting a positive and inclusive store culture.
  • Ensure store conditions, including appearance, security, safety, and food safety, are consistently maintained at the highest level.
  • Accountable for proper control of company assets and maintaining accurate records.
  • Collaborate with the management team to achieve sales and profitability goals, while maintaining a strong focus on customer satisfaction.
  • Develop and implement strategies to improve store performance, including inventory management, merchandising, and employee development.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Perform other duties as assigned by management.
Requirements
  • Strong understanding of store operations, total store merchandising techniques, and inventory management.
  • Excellent interpersonal, customer service, and communication skills.
  • Excellent organizational skills and ability to learn multiple tasks and technical requirements of the job.
  • Demonstrated good judgment in solving problems, making decisions, and handling complaints.
  • Ability to lead and manage associates throughout multiple departments.
  • Department Manager or equivalent experience required.
  • College degree or equivalent preferred.
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally.
  • Push/pull up to 40 lbs. regularly.
Preferred Requirements
  • Assist in attaining financial objectives, including sales, payroll percent, gross margin, shrink, and MPP net percent effectiveness.
  • Ensure all company policies and procedures are followed as outlined.
  • Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
  • Treat all associates with fairness, dignity, and respect, providing recognition of accomplishments and constructive counseling when necessary.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all associates and applicants.