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Hospitality Team Member

2 months ago

Akron, Ohio, United States Hilton - Sheraton - Doubletree Full time
About Our Company

We are a leading hospitality company, operating under the brands of Hilton, Sheraton, and DoubleTree. Our mission is to provide exceptional guest experiences through unparalleled service and quality accommodations.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional service to our guests, and maintaining a positive and productive work environment.

Responsibilities
  • Manage the day-to-day operations of the hotel, including front desk, housekeeping, and food and beverage services.
  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Lead and motivate our team members to achieve exceptional results and maintain a positive and productive work environment.
  • Monitor and control hotel expenses, ensuring that we are operating within budget and maintaining a high level of efficiency.
  • Develop and implement strategies to improve guest satisfaction and loyalty, and to increase revenue and profitability.
Benefits
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedules
  • Health insurance
  • Paid time off
  • Vision insurance

*Background check required

*EEO