Membership Service Representative II

6 days ago

Atlanta, Georgia, United States YMCA Of Metro Atlanta Full time
Job Summary:

The YMCA of Metro Atlanta is seeking a highly skilled and dedicated Membership Service Representative II to join our team. As a key member of our membership operations team, you will be responsible for providing exceptional service to our members, guests, and program participants. This role requires a strong focus on member retention, program knowledge, and communication with members and staff.

Key Responsibilities:
  • Provide excellent service to members, guests, and program participants in the branch and on the phone.
  • Welcome members as they enter and leave the YMCA.
  • Greet, engage, and/or tour prospective members and program participants.
  • Support membership operations through the sale of memberships and program offerings.
  • Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
  • Take steps to build committed and connected relationships with members, volunteers, and collaborative partners.
  • Directly handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
  • Communicate in a positive manner with members, guests, program participants, and volunteers. Provide appropriate assistance as needed.
  • Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
  • Achieve all required SPIRIT trainings as assigned. Apply and utilize SPIRIT according to established guidelines as assigned.
Requirements:
  • Computer proficiency with MS Office Suite.
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
  • Ability to attend, complete, and pass Point of Sale training.
  • Maintain privacy requirements by not sharing personal information about members.
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers.
  • Ability to establish, collaborate, and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.
Preferred Requirements:
  • 1+ years of experience in work relating to customer service, either paid or volunteer.
  • SPIRIT helpful.
  • Previous YMCA or non-profit experience.
Employment and Benefits Package:
The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we're looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

Location: Andrew & Walter Young Family YMCA

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