Patient Service Representative, School
3 weeks ago
Finger Lakes Community Health (FLCH) is a leading healthcare provider in the region, dedicated to delivering high-quality services to patients of all ages and backgrounds. With a strong commitment to community health, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers.
Job SummaryThe School-Based Patient Service Representative (PSR) plays a vital role in serving as the face of FLCH, providing exceptional patient care and support to students in educational settings. This dynamic role requires strong organizational skills, attention to detail, and the ability to work effectively with patients, staff, and school administrators.
Duties and Responsibilities- Ensure accurate and up-to-date patient documentation
- Obtain schedules for each school day from the FLCH electronic health record system
- Consult with the attendance office to determine student absences
- Escort students to and from the classroom to the telehealth room
- Support students by connecting them virtually with FLCH therapists
- Coordinate between the school and FLCH on patient needs
- Assist with documentation and requirements for students, parents, and teachers
- Follow up with therapists on patient needs throughout the day
- Perform other duties as assigned by the supervisor
- Possess strong organizational skills and attention to detail
- Ability to follow established policies and procedures
- Ability to work flexible schedules and maintain confidentiality
- High School or Equivalency Diploma
- Prior experience working with children or in a school environment is a plus
- Prior customer experience is highly desirable
- Valid NYS driver's license and NYS driving record that complies with FLCH policy
The School-Based PSR must be able to hear and communicate with clients and staff on the telephone and in person. Must be able to lift up to 40 pounds and possess manual dexterity for writing and keyboarding tasks. Prolonged periods of sitting and working at a computer are required.
Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR and may appear as spam.
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