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Clinical Solutions Expert

2 months ago

Colorado Springs, Colorado, United States Medtronic plc Full time
Senior Clinical Specialist - Role Overview

At Medtronic, embark on a fulfilling career of discovery and innovation, dedicated to enhancing healthcare access and equity for all.

In this role, you will lead with intention, dismantling obstacles to innovation in a more interconnected and empathetic world.

Key Responsibilities:
Technical Support:
- Successfully complete CRM Field Technical Training, encompassing both online and field-based components.
- Conduct checks and interrogations of all CRM medical device systems following sign-off.
- Assist with the implantation of all CRM products post sign-off.
- Provide on-call support as required during evenings and weekends after sign-off.
- Offer troubleshooting assistance as requested.

Operational Support:
- Ensure the completion of patient registration and any necessary hospital documentation.
- Manage consignment and trunk inventory once acquired.
- Provide additional inventory assistance to meet customer demands.
- Maintain software on programmers throughout the district as directed.
- Aid in managing daily coverage logistics as necessary.

Educational Support:
- Educate and train physicians, hospital staff, and office personnel on products or solutions for which training has been completed.
- Assist in the education and training of new Clinical Specialists and Sales Representatives post sign-off.

Sales Support:
- Collaborate with DSM, Sales Representatives, and DM to understand market dynamics and local customer motivations and needs; possess a foundational understanding of how Medtronic CRHF products and solutions provide value to customers.
- Assist in obtaining customer purchase orders throughout the quarter.
- Maintain a basic understanding of the competitive landscape.
- Independently identify customer needs and opportunities, providing feedback to Sales Representatives to support sales objectives.

Ongoing Technical Development:
- Stay informed about new products, solutions, and patient management offerings.
- Complete all assigned training promptly.
- Perform other related duties as assigned.

Minimum Qualifications:
To be considered for this position, the following basic qualifications must be evident on your resume:
- High School Diploma with a minimum of 8 years of experience in an EP, Cath Lab setting, or sales/service in a cardiac device company -OR- Associate's Degree with a minimum of 6 years of experience in the same fields -OR- Bachelor's Degree with a minimum of 4 years of experience in the same fields.

Preferred Qualifications:
- Comprehensive knowledge of medical terminology and the medical device industry.
- Proven ability to foster and maintain positive relationships with colleagues across various organizational levels.
- Strong work ethic in achieving the objectives of the position.
- Proficiency with Microsoft tools and other applications.
- Ability to meet vendor credentialing requirements.
- Excellent customer service and interpersonal skills, along with strong written and verbal communication abilities.
- Capability to coordinate and participate in multiple tasks/projects in a fast-paced environment while meeting deadlines.

Physical Job Requirements:

The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

- Frequent travel to customer clinics, hospitals, and offsite meetings is required. Employees must be independently mobile while performing their duties.
- Exposure to infectious diseases and radiation is part of the role.
- Clinical Specialists must be present in their assigned territory daily to address unscheduled needs as they arise. Weekend and holiday work may be required as determined by local management.

About Medtronic:
Together, we can transform healthcare globally. At Medtronic, we challenge the boundaries of technology to alleviate pain, restore health, and extend life. We strive to make tomorrow better than today, creating an exciting and rewarding workplace.

By working together, we can enhance our capacity to create meaningful innovations. Our success hinges on having the right individuals on our team. Let's collaborate to address universal healthcare needs and improve patient outcomes.

Medtronic is committed to providing equal employment opportunities to all individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided for qualified individuals with disabilities.