Wireless Solutions Expert
2 weeks ago
At T-Mobile, we're committed to delivering exceptional customer experiences. As a Virtual Retail Mobile Expert, you'll play a critical role in helping our customers find the right wireless solutions to meet their needs.
Job OverviewAs a Virtual Retail Mobile Expert, you'll be responsible for providing personalized solutions to our customers, helping them navigate our wireless products and services. You'll work closely with our customers to understand their needs and preferences, and provide expert guidance to ensure they find the perfect solution.
Key Responsibilities- Sell and serve our customers, providing a best-in-class customer experience and building loyalty
- Consistently train on T-Mobile experiences, new skills, and processes, knowledge of systems, new products, and reference resources
- Sales skills in new customer acquisition, including results-oriented drive and confidence for success
- Consistently use digital tools in interactions and on-boarding
- Education: High School Diploma/GED (Required)
- Work Experience: 12 months of customer service and/or sales experience, retail environment preferred (Required)
- Knowledge, Skills, and Abilities: Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
- Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
- Customer Satisfaction: Provide superior customer service, building loyalty and customer satisfaction (Required)
As a T-Mobile employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. You'll also have access to mobile service and home internet discounts, pet insurance, and commuter and transit programs.
Why Join T-Mobile?We're committed to creating a workplace that's inclusive, diverse, and supportive. As a T-Mobile employee, you'll have the opportunity to grow your career, develop new skills, and make a real difference in the lives of our customers. We're an equal opportunity employer and welcome applications from all qualified candidates.
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