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Assistant General Manager
2 months ago
La Quinta Boston - Somerville is seeking a highly skilled and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction.
Key Responsibilities:- Lead hotel sales efforts, including calling on top clients, hosting events, and meeting with on-site contacts.
- Tour operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including training sessions and review of sales and operations efforts.
- Meet financial review dates and corporate directed programs in a timely fashion.
- Hold monthly financial reviews with department managers and supervisors.
- Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored programs.
- Participate in M.O.D. coverage as scheduled.
- Maintain direct contact with management trainees.
- Adhere to all Highgate Hotel policies and procedures.
- Oversee and assist in the hotel budget process.
- Ensure training in service standards is taking place in each department.
- Assist in creating a positive team-oriented environment focusing on the guest.
- Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily.
- Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
- Ensure the cleanliness and maintenance of the physical property.
- Ensure employees are attentive, friendly, courteous, and efficient in their interactions.
- Forecast monthly the hotel's financial position.
- Prepare and conduct management interviews and follow hiring procedures.
- Interview prospective final candidates for vacant management positions.
- Perform Executive Committee members performance appraisals.
- Motivate, coach, counsel, and discipline management personnel.
- Perform other duties as requested by management.
- At least 5-6 years progressive experience in a hotel.
- Bachelor's Degree preferred.
- Long hours sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Effective communication with all levels of employees and guests.
- Ability to multitask and prioritize departmental functions.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations.
- Maximize efforts towards productivity and identify problem areas.
- Effective in handling problems and maintaining confidentiality.
- Light work - Exerting up to 20 pounds of force occasionally.
