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**Retail Store Manager**, King of Prussia, PA
2 months ago
We are seeking a highly skilled and experienced Store Operations Director to join our team at a new retail store opening soon in King of Prussia Mall. As a Store Operations Director, you will be responsible for ensuring the store's daily operations run smoothly and overseeing the entire store team.
Key Responsibilities:- Team Leadership: Building, inspiring, and leading a team of store experience leads and associates dedicated to delivering an exceptional customer experience.
- Operational Excellence: Acting like an owner, with innovative ideas and creative solutions to improve store operations, productivity, and team development.
- Store Management: Overseeing day-to-day store operations, including customer service, inventory management, facilities and security maintenance, compliance and safety management, and financial responsibilities.
- Revenue Growth: Driving revenue by ensuring our store experience team members deliver outstanding customer service and develop individual relationships with customers.
- Team Development: Recruiting, hiring, training, and developing all team members to ensure everyone delivers a memorable experience to customers.
- Feedback and Improvement: Providing consistent feedback and suggestions to the company to ensure thoughtful, meaningful, and actionable information.
- Community Building: Building our retail community by fostering relationships with returning guests and neighbors, delivering a long-lasting, memorable experience, and creating brand evangelists from our store associates.
- Event Planning: Partnering with the Experience team to supervise, prepare, and safely facilitate all family programs and events.
- Exclusive Experiences: Supporting exclusive member-only experiences and unique in-store programming to further inspire and delight our community members and drive additional revenue.
- Health and Safety: Maintaining the safety and health standards of our team, customers, and community by enforcing, tracking, and communicating health and safety guidelines.
- Entrepreneurial Drive: Entrepreneurial drive and desire to own your business.
- Risk Taker: Not afraid to take smart risks to obtain measurable results.
- Experience: 6+ years of store general management experience in the retail industry with proven results.
- Flexibility: Ability to work a flexible schedule, including days, nights, weekends, and holidays.
- Engagement: Excellence, enthusiasm, and excitement around engaging with children and families creatively.
- Core Values: Exceed in all areas of our company's Core Values - W.O.S.T.A. (Warmth, Output, Spirit, Truth, Agility).
- Team Player: Desire to be part of a tight-knit team looking to transform the traditional retail experience.
- Accountability: Hold yourself and your team to high standards.
- Communication: Possess a welcoming and helpful attitude and the ability to lead and hold others accountable.
- Technology: Learn and adapt to current technology and can accurately handle POS functions.
- Workload Management: Be able to manage workload and prioritize tasks independently.
- Communication Skills: Excellent verbal and written communication skills.
- Accommodations: Ability to perform duties with or without reasonable accommodations.
- Merchandise Handling: Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights, go up and down a ladder.
- Outdoor Elements: Exposure to outdoor elements such as sun, precipitation, and wind.
- Physical Activity: Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store.
- Equipment Operation: Ability to safely operate manual and electrical equipment.
- Compensation: Salaried at $70,000 - $80,000.
- PTO Policy: Accrual based PTO policy to use for vacation, personal days, well-being, or an illness.
- Stock Options: Stock Option grants in our company.
- Benefits: Medical, Dental and Vision Coverage including pharmacy benefits, virtual doctor visits, and more.
- Parental Leave: Parental leave that supports our team members and their families.
- FSAs: Health Care Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (FSA).
- Insurance: Life & AD&D Insurance and Long Term Disability.
- Pet Insurance: Voluntary Pet Insurance.
- Mass Transit: Mass Transit & Commuter Parking Programs.
A team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions.
Employee Assistance Program:Offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care.
Gym and Wellness Discounts:- 20% off fertility and family planning services.
- 20% off all merchandise at our stores.
- 401(k) Plan (employee contribution only).
