Parking Attendant

We are seeking a detail-oriented and customer-focused Parking Attendant to join our team at Reimagined Parking in Hershey, PA.

The successful candidate will ensure the safe and efficient parking of guest vehicles while providing exceptional service that exceeds our customers' expectations.

Salary: $15-$17 per hour

As a Parking Attendant, you will be responsible for:

• Mobilizing and coordinating the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
• Fostering customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Acting as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploying vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Pioneering financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meeting and greeting all guests upon arrival; opening guest vehicle doors, assisting with unloading vehicle when necessary
• Retrieving keys from guest; issuing ticket to guest, or entering customer information using electronic device
• Parking guest car in appropriate space, ensuring safe and appropriate operation of guest vehicles
• Inspecting vehicle for preexisting damage record information using electronic device or manual ticket, correctly recording the make, model, and exact location of each vehicle
• Quickly retrieving vehicles for waiting guests; assisting guests with loading luggage or personal items when necessary
• Providing excellent customer service to guests; responding to guest inquiries in a courteous manner, giving directions to nearest highway, destination, etc.
• DIRECTING TRAFFIC, POSITIONING BARRICADES, AND ARRANGING FOR TOWING SERVICE WHEN NECESSARY
• IMMEDIATELY REPORTING ANY INCIDENTS OR CLAIMS TO OPERATIONS MANAGER OR SHIFT LEAD
• REQUESTING AND COLLECTING RELEVANT FEES FOR USE OF SERVICE
• ASSISTING IN RECONCILING END OF SHIFT REVENUE AGAINST THE TICKET DISTRIBUTION, WHEN NECESSARY
• COMMUNICATING PROFESSIONALLY AT ALL TIMES WITH GUESTS, CLIENT, AND TEAMMATES