Branch Support Specialist

3 weeks ago


Mechanicsburg, Pennsylvania, United States Members 1st Full time

The Perfect Fit

Are you a motivated and experienced Branch Support Specialist looking for a new challenge? Do you have a passion for delivering exceptional services to members and contributing to the growth of our business? If so, we want to hear from you

Salary: $70,000 - $90,000 per annum, depending on location and experience.

Key Responsibilities:

  • Support the delivery of exceptional services to members, ensuring seamless interactions and experiences.
  • Contribute to the growth of deposits, loans, and service ratio, driving business development and revenue growth.
  • Meet and exceed member expectations by identifying product and service needs, providing excellent customer service and solutions.
  • Collaborate with departmental partners to deliver a cohesive experience for members, promoting cross-functional collaboration and teamwork.
  • Provide superior service and demonstrate compliance with credit union standards, upholding high standards of professionalism and ethics.
  • Limited supervision of work, effective communication with colleagues and management, and leadership skills to motivate teams and drive results.

Requirements:

  • High school diploma or equivalent business knowledge, with a strong foundation in finance and industry technology.
  • 3-5 years of professional experience in financial or industry technology, with a proven track record of success.
  • Cash handling skills, analytical ability, judgment, and ingenuity, with excellent problem-solving skills.
  • Excellent communication, interpersonal, and organizational skills, with the ability to lead, take charge, and offer opinions and direction.
  • Familiarity with PCs and applicable software, with the ability to learn new systems quickly.

About Us:

We value diversity, inclusion, and belonging, striving to create a culture where everyone feels valued, respected, and empowered to grow professionally and personally.

Benefits:

  • Nationally recognized 401(k) plan with up to 10% company match, supporting long-term financial security.
  • Multiple benefits and incentives for mental and physical health, promoting wellness and work-life balance.
  • Associate Tuition Assistance program, supporting education and career development.
  • Affordable cost-sharing arrangement for medical, dental, and vision plans, ensuring comprehensive coverage.
  • 11 paid holidays and plenty of paid time off, allowing for relaxation and rejuvenation.
  • Paid Parental Leave for both mothers and fathers, supporting family growth and development.
  • Professional development, leadership training, and coaching opportunities, fostering growth and advancement.


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