Automotive Service Manager

2 days ago


Rapid City, South Dakota, United States McKie Ford Lincoln, Inc. Full time

Job Summary

The McKie Ford Lincoln, Inc. is seeking a highly skilled and experienced Automotive Service Manager to join our team. As a Quick Lane Service Advisor, you will be responsible for the daily operations of the Quick Lane, assisting customers with requests for repairs and maintenance service.

Key Responsibilities

  • Manage the daily operations of the Quick Lane, ensuring efficient and effective service delivery.
  • Supervise the work of all lube technicians, providing guidance and support as needed.
  • Provide excellent customer service, listening to customer inquiries and resolving concerns in a timely and professional manner.
  • Establish job assignments and communicate with customers regarding the status of work.
  • Coordinate activities to ensure repair work is completed on time and to a high standard.
  • Use quality control procedures to monitor the quality of work and take corrective action where necessary.
  • Meet or exceed goals for add-on sales and deliver exceptional customer satisfaction.

Requirements

  • Some automotive/vocational training preferred.
  • Experience in an automotive service environment preferred.
  • Ability to read and comprehend instructions and information.
  • Valid in-state driver's license and a good driving record.
  • Ability to use a computer and operate a motor vehicle.
  • Strong ability to communicate both verbally and in writing.
  • Professional personal appearance and a willingness to work well in a team environment.

Training and Development

  • The dealership will provide a mentor to assist with on-the-job training for this position.


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