Clerical Specialist

2 weeks ago

Waterloo, Iowa, United States Trinity Health Full time
About the Role

This Administrative Professional - Case Management role plays a crucial part in ensuring the efficient operation of the Case Management/Social Services Office. The successful candidate will provide excellent customer service and maintain records and manage information.

About MercyOne Northeast Iowa

MercyOne Northeast Iowa provides expert healthcare to eight counties, offering personalized care close to home. With 491 licensed beds across three medical centers, we provide 24-hour emergency lifesaving care in critical moments.

Key Responsibilities

  • Ensures efficient operation of office: opens mail, distributes, duplicates correspondence, and other information
  • Maintains records and adheres to department timelines: coordinates, maintains, updates files, records, minutes, reports, and confidential materials
  • Provides customer service to both internal and external customers
  • Answers telephones, directs calls, takes messages, handles queries as appropriate, and makes follow-up calls
  • Types such correspondence as letters, memos, and reports
  • Adheres to all safety, infection control, and colleague health policies and procedures

Requirements

  • A minimum of 1 year post-high school training
  • A minimum of six months clerical, secretarial, or equivalent work experience
  • Intermediate language, basic mathematical, intermediate reasoning ability
  • Excellent telephone and public relations skills
  • Ability to interact well with people of diverse backgrounds, ability to convey a positive image for the department

Salary Estimate

The estimated salary for this position is $45,000 - $60,000 per annum, depending on qualifications and experience.

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