General Manager

10 hours ago


Baltimore, Maryland, United States Sonesta International Hotels Full time
Job Title: General Manager Job Summary: We are seeking a highly skilled and experienced General Manager to lead our Sonesta ES Suites BWI Airport hotel. As the onsite leader, you will be responsible for delivering exceptional results, driving revenue, and ensuring guest satisfaction. You will work closely with our marketing, revenue management, and sales teams to achieve our hotel's objectives. Key Responsibilities: * Deliver exceptional customer service and lead by example in maintaining the Sonesta G.U.E.S.T. standards * Manage the direct sales activities of the hotel, including sales and marketing planning, and revenue management * Supervise the hotel's Director of Sales and partner with the sales support team to secure fair market share of business * Establish and implement service recovery guidelines to ensure complete guest satisfaction * Manage the front office, housekeeping, and food and beverage operations of the hotel * Lead the development, implementation, and monitoring of capital and operational budgets * Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services Requirements: * Bachelor's degree in Hotel Administration, Business Administration, or related field preferred * Three years of experience as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred * Excellent verbal and written communication skills * Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances * Problem-solving, reasoning, motivating, organizational, and training abilities * Ability to prioritize and organize work assignments * Experience with Microsoft Office and Opera systems preferred * Valid driver's license required Benefits: * Medical, dental, and vision insurance * Health Savings Account with company match * 401(k) retirement plan with company match * Paid vacation and sick days * Sonesta hotel discounts * Educational assistance * Paid parental leave * Company-paid life insurance * Company-paid short-term and long-term disability insurance * Various employee perks and discounts * Hospital indemnity * Critical illness insurance * Accident insurance How to Apply: Please submit your application and attach a resume. Incomplete applications will not be considered.
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