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Healthcare Access Coordinator

2 months ago

Los Angeles, California, United States UCLA Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at UCLA Health. As a key member of our healthcare team, you will provide exceptional support to our physicians and patients, ensuring seamless communication and access to our services.

Key Responsibilities
  • Act as a liaison between patients and physicians, facilitating effective communication and resolving issues in a timely manner.
  • Assist patients in navigating our healthcare system, providing guidance and support to ensure they receive the care they need.
  • Collaborate with referring physicians to ensure smooth transitions of care and optimal patient outcomes.
  • Refer patients to relevant resources and provide follow-up support to ensure they receive the necessary care and services.
Qualifications
  • Ability to prioritize tasks effectively, managing multiple responsibilities and deadlines in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, physicians, and staff from diverse backgrounds.
  • Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
  • Knowledge of healthcare policies and procedures, as well as experience with electronic health records and other healthcare software.
Preferred Qualifications
  • Knowledge of specific specialty practices and workflows, with experience in a similar healthcare setting.
  • Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the UCLA Health system and its services.
  • Experience with hospital computer systems and personal computer systems, with proficiency in various software products.
About UCLA Health

UCLA Health is committed to providing exceptional patient care and service, with a focus on diversity, equity, and inclusion. We welcome applicants from diverse backgrounds and are proud to be an equal opportunity employer.