Restaurant Operations Supervisor

2 weeks ago

Jasper, Alabama, United States Sonic Full time
Position Overview:
As a Restaurant Operations Supervisor at SONIC Drive-In, you will play a crucial role in supporting the General Manager in overseeing the daily functions of the establishment. Your primary goal will be to ensure that patrons receive high-quality meals in a clean, safe, and efficient environment, leading to a delightful experience at SONIC Drive-In.

Key Responsibilities:
1. Recruit, train, and mentor a team of dedicated individuals committed to delivering an exceptional experience to every customer.
2. Foster customer loyalty by ensuring satisfaction with each visit.
3. Help team members understand their significance by communicating the purpose behind their tasks.
4. Celebrate team achievements and provide constructive feedback for continuous improvement.
5. Establish clear expectations and offer ongoing guidance throughout shifts.
6. Cultivate a lively and positive work atmosphere that enhances job satisfaction.

Operational Management:
1. Oversee key areas including food and supply management, labor efficiency, and customer service.
2. Uphold and enforce SONIC's safety and sanitation protocols.
3. Ensure compliance with all applicable federal, state, and local regulations.

Qualifications:
1. Strong leadership and communication abilities.
2. High expectations for personal and team performance.
3. Positive demeanor, particularly during peak hours or challenging situations.
4. Resilience in problem-solving and a commitment to continuous improvement.
5. Willingness to learn and develop both professionally and personally.
6. Capability to prioritize tasks effectively.
7. Basic math, reading, and communication skills.
8. Flexibility to work varied hours, including evenings, weekends, and holidays.

SONIC Drive-In Supervisor Requirements:
1. Availability to work irregular hours, including nights, weekends, and holidays.
2. General understanding of the restaurant or retail industry is essential.
3. A minimum of six months of management experience in a quick-service restaurant or one year in entry-level retail management is required.
4. Proficient communication skills and basic computer literacy.
5. Ability to follow instructions and work independently after receiving guidance; adept at multitasking and problem-solving.
6. Commitment to maintaining SONIC's appearance, uniform, and hygiene standards.

SONIC and its independent franchise owners are Equal Opportunity Employers.

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