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Shift Leader

2 months ago


Ceres, California, United States Dunkin' - Franchisee Of Dunkin Donuts Full time

About Us

Dunkin' - Franchisee Of Dunkin Donuts is a locally owned and operated business that values its employees as much as it values its customers. We strive to create a fast-paced, high-energy environment where our team members can thrive and provide excellent service to our loyal customers.

Our Commitment to Employees

We believe in investing in our employees' success and providing them with the tools and support they need to excel in their roles. As a member of our team, you can expect a competitive wage, opportunities for growth and development, and a positive work environment that values teamwork and collaboration.

Job Summary

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They will set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Key Responsibilities

  • Coach and develop Crew Members to achieve operational excellence and deliver exceptional guest experiences
  • Set goals and provide job assignments to ensure efficient execution of Brand standards
  • Motivate and inspire team members to achieve their best
  • Provide timely feedback and coaching to improve performance
  • Meet safety and sanitation standards to ensure a clean and safe environment for guests
  • Anticipate and understand guests' needs and exceed their expectations
  • Work well in a team environment to achieve common goals

Requirements

  • Previous experience working in a cafe or quick service restaurant is preferred
  • Passion for results and a commitment to delivering on commitments
  • Ability to work well in a team environment and collaborate with others
  • Strong communication and interpersonal skills
  • Ability to meet safety and sanitation standards