Product Specialist

4 weeks ago


Charleston, West Virginia, United States United Bank Full time
Job Summary

The Product Specialist is responsible for providing support to customers and service partners for routine and complex business needs. This role involves facilitating or administering projects within assigned product or service areas, contributing to larger projects, and designing and producing reports to measure and monitor business efficiency, accuracy, and profitability.

Key Responsibilities

• Provide support to service partners and customers related to product delivery and administration, including researching and resolving problems, performing maintenance functions, and recommending improvements to accuracy and efficiency.

• Produce assigned reports in a timely and accurate fashion, identifying and recommending improvements to the reporting process, and analyzing report output to identify variances that warrant management attention.

• Provide project administration support on designated system changes and upgrades, contributing as a team member on larger projects, and assisting in testing and implementation of system and procedural changes.

• Assist management in maintaining complete and accurate records needed to document production and demonstrate compliance with audit and regulatory requirements.

• Review user materials for assigned products, including manuals, training programs, and release notes, to advise Operations management when changes may be needed to United Bank processes, procedures, communications, etc.

Qualifications

• Bachelor's degree in business, MIS, or relevant field, and a minimum of two years of progressive Operations or technical support experience required; or five years of progressive Operations or technical support experience required.

• Demonstrated communication, analysis, and problem-solving skills required.

• Programming and/or software support experience highly desired.

• Demonstrated understanding of workflows and system requirements to the degree necessary to write procedures, generate reports, and/or provide support to customers and service partners.

• Demonstrated proficiency with Microsoft Office products, especially Excel.

• Close attention to detail and an aptitude for assembling data from multiple sources into useful management information; the ability to recognize and analyze a disparity in data and report it to management.

• Communication skills sufficient to create and/or interpret operating procedures; ability to communicate professionally with vendors, service partners, and customers on product-related issues and training topics.

• Ability to effectively interact with production staff and Operations management using both written and verbal communication.

Company Profile

United Bank is an equal opportunity employer committed to nurturing an inclusive culture that celebrates diversity of thought, backgrounds, and experience. We promote respect and a shared purpose, and align with our core values. Please click here to access a list of benefits for which this position is eligible.
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