Insurance Customer Service Specialist

6 hours ago


Burnsville, Minnesota, United States State Farm Insurance Full time

State Farm Insurance is seeking an experienced Insurance Customer Service Specialist to join their team. This is a challenging and rewarding role that requires strong communication and problem-solving skills.

About the Role

This position is responsible for providing exceptional customer service to policyholders, answering questions and resolving issues in a professional and efficient manner. You will be working closely with customers to understand their needs and provide personalized solutions.

Key Responsibilities:
  • Customer Service: Provide timely and accurate information to customers regarding their policies and claims. Handle customer inquiries and resolve issues in a fair and transparent manner.
  • Policy Management: Process policy changes and updates in the system, ensuring accuracy and efficiency. Collaborate with colleagues to resolve complex customer issues.
  • Knowledge and Skills: Stay up-to-date with insurance products and industry trends to effectively assist customers. Maintain high levels of product knowledge and adapt to changing regulations and guidelines.
Requirements:

To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. A strong understanding of insurance products and services is also essential.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary of $60,000 per year, plus benefits and opportunities for career growth and development.



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