Senior Retail Sales Associate

4 weeks ago

Wilmington, North Carolina, United States Autozone Full time
Job Summary

We are seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team at AutoZone. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide WOW Customer Service by exceeding customer expectations and resolving issues in a timely and professional manner.
  • Operate cash registers and follow established cash handling procedures to ensure accurate and efficient transactions.
  • Maintain a safe working environment by adhering to company policies and procedures, including the use of Personal Protective Equipment (PPE).
  • Restock merchandise and maintain store appearance and merchandising standards as directed.
  • Utilize ZNET to assist customers with locating merchandise or finding suitable alternatives.
  • Maintain product knowledge and current promotions through AutoZone systems and information sources.
  • Diagnose automobile problems and recommend solutions using OBDII and other diagnostic tools.
  • Communicate effectively with managers and colleagues regarding customer concerns and employee matters.
Requirements
  • High School diploma or equivalent required.
  • Basic knowledge of automotive parts and systems.
  • Excellent communication and decision-making skills.
  • Ability to lift, load, and deliver merchandise.
  • Ability to work a flexible schedule, including holidays, evenings, and weekend shifts.
Benefits

AutoZone offers a comprehensive benefits package, including competitive pay, paid time off, medical, dental, and vision insurance, and opportunities for career growth and tuition reimbursement.

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