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Program Delivery Quality Assurance Specialist

2 months ago

New Lenox, Illinois, United States National Safety Council Full time
{"Job Title": "Program Delivery Quality Assurance Monitor", "Job Summary": "We are seeking a highly skilled and detail-oriented individual to join our team as a Program Delivery Quality Assurance Monitor. In this role, you will be responsible for observing and evaluating instructor activities in driver safety courses, ensuring compliance with regulatory requirements and promoting a safe learning environment.", "Key Responsibilities": "
\t* Learn and understand driver safety course delivery expectations
\t* Attend various NSC driver safety courses, observing and recording objective information to evaluate instructors
\t* Complete written observation reports and provide feedback to management
\t* Participate in scheduled training and development seminars
\t* Perform other related duties as assigned\", "Requirements": "
\t* Excellent written and verbal communication skills
\t* Self-starter with ability to work independently
\t* High level of initiative and good time management and organizational skills
\t* High school diploma or equivalent required
\t* Proficient with Microsoft Outlook, Excel, Word, and PowerPoint
\t* At least 2 years of relevant customer service or call center experience preferred\", "Benefits": "
\t* Competitive hourly rate of $35/hour
\t* At least 20 PTO days accrued 1st year and 11 paid holidays
\t* Comprehensive medical, dental, vision, and life insurance plans
\t* Flex spending accounts for medical and dependent care
\t* 403(b) & Roth 403(b) with employer match up to 6%
\t* Reimbursable training
\t* Student loan pay down
\t* Dress for your day\", "Company Culture": "We believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.", "Equal Opportunity Employer": "NSC is an equal opportunity employer."}