Wellness Advocate
4 days ago
We are seeking a highly skilled Wellness Advocate to join our team at Parallel. As a Wellness Advocate, you will be responsible for promoting wellness and providing expert product knowledge to our patients and customers.
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.
Key Responsibilities:
- Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
- Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
- Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
- Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
- Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
- Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
- Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
- Maintain the cleanliness of the store on a daily basis.
Preferred Qualifications:
- Experience in the Cannabis industry
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