Wellness Advocate

4 days ago


Boynton Beach, Florida, United States Parallel Full time
About the Role

We are seeking a highly skilled Wellness Advocate to join our team at Parallel. As a Wellness Advocate, you will be responsible for promoting wellness and providing expert product knowledge to our patients and customers.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.

Key Responsibilities:

  • Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
  • Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
  • Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
  • Maintain the cleanliness of the store on a daily basis.

Preferred Qualifications:

  • Experience in the Cannabis industry

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