Sales Associate

4 weeks ago


Chicago, Illinois, United States Richemont Full time
Job Summary

We are seeking a highly motivated and experienced Sales Associate to join our team at Cartier North America. As an Ambassador of the Maison, you will be responsible for achieving and exceeding sales targets, providing exceptional customer service, and maintaining a unique client experience throughout all touch points.

Key Responsibilities

Consistently achieve and/or exceed monthly sales targets as directed by management.
Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, maintaining outstanding standards, and solid product knowledge.
Adapt approach according to client needs and motivations, negotiate and handle objections with ease, and assist and support after-sales clients in accordance with Maison values.
Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
Appropriately resolve client issues/concerns and escalate as needed to Management, and partner with Management to develop a plan to support and participate in-store and offsite events and networking.

Requirements

2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
General knowledge of timepiece movements.
Ability to work in a fast-paced retail store environment, computer and internet savvy, and MS Office experience required, SAP knowledge preferred.
Excellent interpersonal and communication skills, strong understanding of Customer Service needs and Customer (internal and external) priorities, and strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

We Offer

We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs, health savings and flexible spending accounts, and access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future

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