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Concessions Staff Member

2 months ago

Wixom, Michigan, United States TOCA USA Full time
Position Overview

At TOCA, we are dedicated to fostering a community centered around the love of sport. Our mission is to create an environment that serves as a 'third home' for our guests — a place where they can learn, grow, and enjoy the game. We believe that everyone should have the chance to experience the joy that sports can bring, regardless of their background or skill level. Our goal is to ensure a consistent and outstanding experience for everyone who interacts with TOCA, from our valued team members to our esteemed guests.

Key Responsibilities
  • Deliver Exceptional Service: Provide outstanding customer service with a warm and friendly demeanor.
  • Food Preparation: Prepare and serve a diverse range of concession items, including snacks and beverages.
  • Cash Handling: Accurately manage cash transactions and maintain financial integrity.
  • Maintain Cleanliness: Ensure that concession areas are tidy, organized, and well-stocked.
  • Foster a Welcoming Atmosphere: Contribute to a positive environment for guests and teammates alike.
TOCA Culture

We pride ourselves on our commitment to service excellence, which includes being professional, approachable, and engaged. Our leadership team works diligently to cultivate a unified culture that promotes high levels of engagement throughout our facility.

Qualifications
  • High school diploma or equivalent.
  • Certification in Michigan Alcohol Seller-Server is mandatory.
  • Experience in customer service, hospitality, or guest relations is preferred.
  • Strong interpersonal and communication skills to effectively engage with guests and team members.
  • A genuine passion for creating an inviting environment that aligns with TOCA's values.
  • Ability to thrive in a fast-paced setting while maintaining a positive attitude.
  • Basic math skills and proficiency in cash handling.
  • Willingness to work flexible hours, including evenings and weekends.
  • Physical capability to kneel, bend, reach, climb, and stand for extended periods.
  • Ability to lift and move equipment and supplies weighing over 30 pounds.
Benefits
  • Gain valuable experience in the sports industry within an innovative soccer training facility.
  • Join a positive and supportive team culture that values continuous improvement and excellence.

TOCA Football, Inc. is an equal opportunity employer, committed to providing a workplace free from discrimination and harassment of any kind.