Information Support Specialist

4 days ago


Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time

About Our Community

Community College of Philadelphia is an open-admission, associate-degree-granting institution that provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment, and lifelong learning.

Your Role

As an Information Support Specialist, you will be responsible for providing outstanding customer service via electronic communications, in-person, and/or telephone (inbound and outbound) in a timely, professional, and efficient manner. You will assist callers by providing general College information, schedule placement tests and registration sessions, research and resolve issues, or escalate complex issues as needed.

Main Responsibilities

  • Provide quality customer service in responding to all College information and process inquiries from incoming students, current students, members of the community, and prospects in various locations.
  • Assist incoming students with scheduling placement tests and registration sessions using appropriate modules in Banner and the customer relationship management (CRM) system.
  • Remain knowledgeable of processes and procedures regarding enrollment management to resolve basic questions and/or problems regarding admissions, financial aid, registration, and related academic support services.
  • Deliver exceptional quality customer service over telephone, in-person, and via electronic communications.

Requirements

  • A high school diploma or its equivalent required.
  • At least one (1) year of work experience in a call center, help desk, or information center required.
  • Demonstrated ability to handle multiple tasks simultaneously required.
  • Ability to communicate well both verbally and in writing required.
  • Ability to give and receive feedback in a constructive manner required.

Preferred Qualifications

  • Associates degree preferred.
  • Related work experience providing customer service to students in a higher education setting via telephone, electronic communications, and face-to-face strongly preferred.
  • Bilingual or multilingual capabilities strongly preferred.
  • Proficiency using an enterprise-wide system (i.e., Ellucian Banner), MS Word, and MS Excel preferred.

Estimated Salary: $42,000 - $52,000 per year.



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