Customer Service Representative
6 hours ago
At Otterbein SeniorLife, we believe in person-centered care that honors the residents and their choices. As a Customer Service Specialist (Admissions Concierge), you will play a crucial role in ensuring an outstanding experience for all elders and their families during their stay at our Greenhouse model of care.
About the RoleThis position requires onsite availability based in Ohio. You will work with the facility team to provide extraordinary customer service to incoming elders and families, facilitating smooth admissions and communicating current needs or barriers to address.
Key Responsibilities- Provide exceptional customer service to all incoming elders and families and ongoing throughout their stay
- Collaborate with internal departments to facilitate successful Admissions and communicate current needs or barriers to address
- Develop and maintain strong relationships with internal and external customers to yield increased patient referrals from targeted referral partners
- Act as key support to elders and teams through the internal admission process
- Facilitate flow of information regarding new admissions and census changes between departments
- Provide tours and information to prospective Elders and Rehab Guests and their families
- Ensure room readiness for admissions - manage First Impressions; create welcome package
- Responsible for collecting initial payment at the facility from new or transitioning Elders/families
- Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
- Facilitate gathering of report information for long-term new Admissions
- Ensure completion of Patient Inventory assessment
We are looking for individuals with:
- High School diploma/GED required; Associate's or Bachelor's Degree preferred
- 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
- Critical thinking skills
- Able to prioritize/multi-task
- Good at building relationships
We offer:
- Medical insurance with free virtual doctor visits
- Pharmacy Benefits
- Vision and dental insurance
- Paid Time off that accrues immediately
- Paid Holidays
- Life insurance
- Retirement Savings with 401(k) or 403(b) company match
- DailyPay: access up to 100% of your net earned wages daily
- Employee Assistance Program (EAP)
- Tuition Assistance
The estimated salary range for this role is $18.50-$22.00 per hour, based on location and industry standards.
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