Customer Experience Representative
7 days ago
At Nsight, we're shaping the future of connectivity. As a Customer Experience Specialist, you'll play a crucial role in delivering exceptional wireless and fiber solutions to our customers.
About Us
We're a telecom team based in Wisconsin and Michigan's Upper Peninsula, dedicated to providing excellent customer service, community involvement, and eco-friendly practices.
Job Summary
The ideal candidate will have at least three years of customer service experience, preferably in a face-to-face environment, and be familiar with wireless phone use and basic computer knowledge. Key responsibilities include welcoming customers, educating them on device usage, troubleshooting technical issues, assisting with data transfers, and ensuring customer satisfaction.
Responsibilities & Duties
- Welcome customers into retail stores warmly and positively, creating exceptional first impressions.
- Educate customers on device usage and functionalities, ensuring they understand how to navigate their devices and services effectively.
- Listen attentively to customer needs and provide Level 1 troubleshooting for device and service issues, including cleaning devices, Bluetooth setup, and software updates.
- Assist customers with data transfers, insurance claims, loaner devices, voicemail setup, and provisioning of handsets.
- Maintain knowledge of all product offerings and services, serve as the resident expert for Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required.
- Other duties as assigned.
Requirements
- High school education or equivalent is required, with at least three years of customer service experience, preferably in a face-to-face environment.
- Proficiency in using wireless phones and basic computer knowledge is essential.
- Strong interpersonal skills, including good verbal communication and the ability to work effectively in a team.
- Ability to handle multiple tasks simultaneously, work at a fast pace, and demonstrate attention to detail and organizational skills.
Salary Information
We offer an estimated salary range of $55,000 - $65,000 per year, depending on qualifications and experience.
Benefits
As a valued member of our team, you'll enjoy a competitive benefits package, including health insurance, retirement savings, and paid time off.
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