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Floor Lead

2 months ago

Glendale, Arizona, United States Mejuri Full time
About the Role

We are seeking a highly skilled and motivated Floor Lead to join our store leadership team at Mejuri. As a key member of our team, you will be responsible for championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed and maintained.

Key Responsibilities
  • Enable a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
  • Expertly execute and coach others to execute our Selling Programs.
  • Remain informed and knowledgeable of all Mejuri products and latest launches.
  • Assist the team with implementing various customer-centric campaigns and maintaining relationships.
Sales and Operations
  • Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
  • Maintain operational processes that have a positive impact on sales, decrease spend, and enhance the business.
  • Support the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients.
  • Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
  • Manage sales floor operations, coaching, and providing feedback in the moment to support the sales team.
  • Provide critical insights and make recommendations daily.
Operations and Visual Merchandising
  • Responsible for supporting all operational workflows and upholding our standard operating procedures, including opening/closing the store, managing merchandise, sales floor management, and employee management.
  • Support all transaction types within our OMNI business, including purchases, returns, exchanges, phone sales, BOPIS, and BORIS transactions, ensuring we exceed expectations with each interaction.
  • Manage inventory tasks, including shipping and receiving, inventory transfers, and ensuring physical store maintenance is upheld.
  • Work with store management to identify opportunities to improve the daily operations of the store, including systems, tools, and processes.
What You'll Bring
  • Experience in a high-volume retail environment.
  • Adaptable with the ability to think creatively and quickly.
  • Excellent organization and analytical skills.
  • Critical thinking ability - identify potential challenges and develop action plans.
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours on occasion, including evenings, weekends, and holidays.
Benefits at Mejuri
  • A minimum of two weeks' vacation, plus personal days and three religious observance days (for full-time employees).
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
  • Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
  • Semi-annual performance reviews.
  • Internal coaching department and learning and development to support career growth and plans for everyone.
  • A generous product discount.
Our Values

At Mejuri, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

  • FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly.
  • RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate, and challenge for better outcomes.
  • CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions.
  • EMPOWERED OWNERS | We proactively address cross-team challenges, willingly tackle any task big or small, take initiative, and lead by example.
  • JUST DO IT | We make informed decisions quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable.
  • HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment.
  • CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine, and innovate to drive progress.
  • DRIVE RESULTS | Set clear goals and prioritize tasks, focus on high-impact activities daily, monitor progress through clear metrics, stay persistent, and solution-oriented.