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Food Court Operations Manager

2 months ago

Hudson, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

Job Summary

We are seeking a highly skilled and experienced Food Court Lead to join our team at the new Skogen's Festival Foods grocery store in Hudson, WI. As a Food Court Lead, you will be responsible for working closely with Food Court associates to ensure an enjoyable shopping experience is consistently delivered and all company policies and procedures are being upheld.

Essential Duties and Responsibilities
  • Assist the Food Court Manager with achieving labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives.
  • Oversee all aspects of caf gross profit goals, planning and shrink control.
  • Lead, coach and reinforce Festival culture, guest service and performance expectations for all Food Court associates.
  • Assist the Food Court Manager with training of new associates.
  • Provide guidance to caf associates and lead by example.
  • Encourage teamwork through daily operations and ensure all department standards are met.
  • Work alongside Food Court associates and ensure the success of daily operation.
  • Provide excellent guest service by locating and recommending Food Court products.
  • Ensure correct signage is represented throughout the Food Court.
  • Observe sales floor and back stock conditions; take action to correct areas of opportunity.
  • Assist with maintaining appropriate inventory levels and ensure accurate pricing on products received and sold.
  • Collaborate with Food Court Manager to ensure high quality product and service to drive growth in sales.
  • Provide excellent guest services by addressing concerns, resolving issues and living the boomerang principle.
  • Assist all Food Court associates with daily responsibilities while leading by example.
  • Contribute to overall cleanliness of the Food Court by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed.
  • Assist Food Court Manager with associate timekeeping and accuracy.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Other duties as assigned.
Qualifications
  • Excellent oral and written communication skills.
  • Knowledge of Microsoft programs and the ability to learn caf technology.
  • Preferred knowledge of the retail food business.
  • Ability to make timely and effective decisions.
  • Ability to deal tactfully and effectively with guests and all personnel.
  • Knowledge and understanding of all safety requirements and company safety policies.
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
  • Proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers.
Physical Demands and Work Environment
  • Stand in place for a long period of time, bend, stoop, and kneel regularly.
  • Full range of upper body motion.
  • Lifting up to 50 pounds on a frequent basis.
Work Schedule
  • The Food Court Lead is a full-time, hourly position.
  • This position may work a variety of shifts including days, nights, weekends, and holidays based on what business dictates.