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Hotel Front Desk Representative

2 months ago


Carrollton, Texas, United States commonwealth Hotels Full time

Job Summary

Candlewood Suites Carrollton is seeking a highly motivated and customer-focused Hotel Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting our hotel's amenities and services.

Key Responsibilities

  • Welcome guests and confirm bookings upon arrival
  • Act as a point of contact for guests who require help or information and attend to their wants and needs
  • Arrange activities, excursions, and transportation for hotel guests per their request
  • Provide recommendations on local attractions, restaurants, and services
  • Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
  • Address guest issues and complaints in a timely and professional manner
  • Perform housekeeping tasks, including washing, drying, and folding linens and towels

Requirements

  • High school diploma or equivalent required
  • One year of experience in the hospitality industry preferred
  • Knowledge of the local area and ability to make recommendations
  • Excellent time management, organizational, and customer service skills
  • Ability to work weekends and holidays

What We Offer

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Discounts on hotel stays and services
  • Access to employee assistance program