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EMS Dispatch Operations Manager
4 weeks ago
Job Summary:
Baptist Health is seeking a highly skilled EMS Dispatch Operations Manager to oversee and coordinate all aspects of emergency and non-emergency medical dispatch operations.
The ideal candidate will possess strong leadership skills, a deep understanding of process implementation and improvement initiatives, and the ability to navigate and apply complex regulatory frameworks in a fast-paced environment.
Key Responsibilities:
- Develop and implement dispatch procedures that adhere to industry best practices and regulatory standards
- Train and supervise staff to ensure high-quality service
- Analyze performance metrics to drive improvement initiatives
- Work closely with executive system and market stakeholders to enhance the efficiency and effectiveness of all aspects of medical transportation
Requirements:
- High School diploma/GED and graduate of formal dispatch education program
- Certification or prior certification as Emergency Medical Technician - Basic, Advanced EMT, Paramedic or RN preferred
- 3 years prior dispatch/communications experience
- Working knowledge and use of MS Office products
Benefits:
Baptist Health is an Equal Employment Opportunity employer.