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Insurance Account Manager

1 month ago

Greenville, South Carolina, United States Big I South Carolina Full time
Job Summary

We are seeking a highly skilled Insurance Account Manager to join our team at Big I South Carolina. As a Personal Lines Specialist, you will be responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism.

Key Responsibilities
  • Provide service to existing clients related to updating policies, providing quotes, taking payments, and answering questions.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested product or service issues.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Requirements
  • Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as a Bachelor's Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Benefits
  • Competitive salary: $55,000.00 - $65,000.00 per year
  • Job stability in a growing industry
  • Opportunities for professional development and growth