Front Desk Supervisor

2 weeks ago


Clovis, New Mexico, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities
  • Assist the Front Desk Manager in overseeing the front desk operations and ensuring that all guests are checked in and out efficiently.
  • Provide exceptional customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Maximize room revenue through effective room merchandising and upselling opportunities.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.
  • Collaborate with other hotel departments to ensure seamless communication and a high level of service.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • At least 2-3 years of experience in a hotel or related field.
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous supervisory experience is preferred.
  • Valid driver's license for the applicable state.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and in a fast-paced environment.
Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

Join a world of possibility with Aimbridge Hospitality, a global leader in third-party hotel management with a growing portfolio of over 1,550 hotels in all 50 states and 22 countries.


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