Membership Services Supervisor

4 weeks ago


Milwaukee, Wisconsin, United States Sam's Club Full time

Sam's Club is seeking a highly skilled and motivated Member Team Lead to join our team


About the Role:


  • As a Member Team Lead, you will be responsible for leading and participating in teams, developing, communicating, and implementing processes and practices to meet business needs, and demonstrating, promoting, and supporting compliance with company policies, procedures, and standards of ethics and integrity;
  • You will also supervise and train associates on processes and procedures, resolve member complaints and issues according to company guidelines, and support membership by providing information on membership types, programs, and benefits;
  • Additionally, you will assist management with supervising associates, training on processes and procedures, and resolving member complaints and issues, and collaborate with managers, co-workers, customers, and other business partners to develop, communicate, and implement processes and practices to meet business needs;

What We Offer:


  • Competitive pay and benefits, including health benefits, financial benefits, paid time off benefits, and others;
  • Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances;
  • A dynamic and supportive work environment;
  • Ongoing training and development opportunities;

Qualifications:


Minimum Qualifications:
6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience;
Must be 18 years of age or older;

Please note that eligibility requirements apply to some benefits, and these may depend on your job classification and length of employment.



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