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Medical Assistant Care Navigator

2 months ago

Hamilton Ohio, United States Kettering Health Full time
About the Role

Kettering Health is a leading healthcare provider in southwest Ohio, committed to delivering high-quality care to every stage of life. We are seeking a skilled Medical Assistant Care Navigator to join our team.

Key Responsibilities
  • Assist the interdisciplinary medical home care team in providing care navigation activities and working with selected patients as assigned by high-risk status or multiple healthcare coordination needs.
  • Support the Care Manager and interdisciplinary team with access and utilization management improvements, proactive patient panel management, care facilitation, and treatment coordination functions.
  • Uphold the standards of our system-wide customer service program.
  • Perform duties for practice or Network commensurate with applicable certifications and licensure when deemed necessary by leadership.
  • Manage a caseload determined by accepted Regional and Network standards.
Requirements
  • High School Diploma or equivalent.
  • 1-year clinical experience in a medical/physician office setting.
  • Successful attainment and retention of CCMA, CMA (AAMA), or NCMA certification or RMA plus documented completion of a Medical Assisting program through an accredited institution of higher learning.
  • Basic Life Support certification required.
  • Ability to collaborate and communicate with Care Managers and interdisciplinary teams as needed in planning patient follow-up care and appointments.
  • Ability to communicate with patients regarding pre-visit planning, follow-up after discharge, and scheduling urgent appointments and referrals to specialists.
  • Ability to contribute to providing self-management support to patients.
  • Ability to prioritize and organize tasks with attention to detail.
  • Excellent interpersonal skills, good judgment, flexibility, initiative, and ability to use critical thinking skills to problem solve.
  • Knowledge of various patient lists/reports, overdue lab and imaging reports, referral reports, services needed for chronic conditions, and other reports as requested.
Preferred Qualifications
  • Graduate of an accredited medical assisting program.